Originally Posted by
NickB
But that is not the issue, is it? The agent is not concerned that he is not who he says he is. Rather the reverse: the agent refuses to proceeed precisely because he appears to be who he says he is rather than the other person.
Maybe I'm being stupid here but the OP said:
So I call up to get it changed to one of the other ones. Then I find out that they can't talk to me about the booking as I am a passenger on the booking rather than the person that actually booked.
The agent would need to speak to the person who actually made the booking, even though he was talking to one of the persons on the reservation.
As for data protection, we are reminded on a continual basis that we must never reveal information on other passenger for DP reasons. People have been caught out in the past when authorities have made secret checks. I'm sorry but I wouldn't be prepared to put my job on the line either if it meant possibly breaking the DPA.
And
Globaiser is correct - a direct flight is one which goes from point A to point B but which stops off en route. A non stop flight is one where you make no stops anywhere en route.