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Thread: The new 5minute phone rule :(
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Old Jan 26, 2012 | 4:42 am
  #2  
PotomacApproach
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10 Years on Site
 
Join Date: Oct 2011
Location: SJC/SFO
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Posts: 657
Seems like the more Gary chips away at customer service costs, the more the stock drops.

WN was a great financial performer under Herb, now it's got half the operating margin DL has, and the same, mediocre customer service.
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