Have gotten conflicting information from when we call WN to ask this question.

Original Ticket:
Purchased October 3
Travel Date was October 24
Cancelled October 20

What are the book by and travel by dates for using these funds? Any ways / tricks to extend this (ie, book a new flight and then cancel that one?)?

Can the funds be used for a different passenger?

Thank you -- we dont fly WN often so any help offered is appreciated!