Interesting that you mention the 3000 point online bonus for booking. For my previous project (1.5 years), I booked every single stay online, and then called into Club Carlson or the hotel to change it to my project approved rate.

I got credited the online bonus only for 1/3 of the bookings (and then, only when I remembered to bug them about it). Seeing as I stayed there for 80 weeks total, that's literally around 180,000 points (enough for a bunch of nights) that I still haven't been credited for. I honestly hate the program with a passion because it's just so poorly implemented.