Originally Posted by
mherdeg
And I was once VDB'd from SEA-CLE to SEA-ORD-CLE and the agent had such complicated problems with the reservation that it took the agent 45 minutes (no exaggeration) to reticket me -- with a huge line growing behind me all the time.
There were probably no problems with the reservation. The problem was likely getting the right cryptic SHARES commands to reissue your ticket. While 45 minutes is certainly excessive, even for SHARES, a lengthy rebooking process is to be prepared for when dealing with CO rebooks.
If there's one agent and multiple VDBs, it could be a while before you're on your way.