Originally Posted by
flyerwma
There is a private message component.
You have to "follow" @DLAssist. Then you ask them (publicly, via tweet) to "follow" you. {You should set up all of that ahead of time, so you're not scrambling later on}. After that, you are able to send them a direct message which is private. I usually start off with "Re PNR xxxxxx...." These people are wonderful.
Great info, thanks. I have a twitter account for work that I use rarely; I'll set that up with them now in case I ever need to use it for this purpose.