FlyerTalk Forums - View Single Post - Companion Upgrade Confusion - I Thought I Understood?
Old Jan 24, 2012 | 10:07 am
  #3  
Tower18
 
Join Date: Sep 2011
Location: New York, NY
Programs: DL PM, Starwood Gold, Hilton Gold
Posts: 169
I would imagine the second case relates to separate PNRs that are linked by calling or requesting at the gate. If you're on separate, unlinked PNRs, DL has no way of knowing that you're "companions" so you (the GM) will be upgraded at your window*, and your companion will not be upgraded at all.

If you're on linked PNRs, you will be upgraded at the companion window of 24 hours*.

If you're on the same PNR, you will be upgraded at the companion window of 24 hours*.

I have seen companion upgrades process sooner, so maybe they occasionally just upgrade folks before their window if there is very light elite demand on a particular flight and they don't foresee selling more seats.

*Assuming there is inventory available.
Tower18 is offline