FlyerTalk Forums - View Single Post - Misconnect; lesson learned.

Jan 24, 2012 | 9:01 am

#16

tentseller

FlyerTalk Evangelist

Join Date: Nov 2009

Location: Earth. Residency:HKG formerly:YYZ

Programs: CX, DL, Nexus/GE, APEC

Posts: 11,079

Quote:

Originally Posted by flyerwma

There is a private message component.

You have to "follow" @DLAssist. Then you ask them (publicly, via tweet) to "follow" you. {You should set up all of that ahead of time, so you're not scrambling later on}. After that, you are able to send them a direct message which is private. I usually start off with "Re PNR xxxxxx...." These people are wonderful.

I had no problem with using DLAssist via Twitter DM. I use to DM then my SM#, PNR#, issue and what I like/need and they have been batting 100% for me.

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