Believe it or not I had a call in Dubai last night from a UK telephone number and it was someone from EK to tell me that the aircraft type for my flight back from LHR on Saturday will be a 777 rather than an A380. I am going on Thursday returning on the flight in question (EK30) on Saturday afternoon. They called to notify me of the change and to ask if I would still like to take the same flight or change to a different flight that would still be a 380. I stuck with my chosen flight but was impressed I had received the call. We all probably were expecting changes to A380 schedules while they sort out the wing crack issue (I asked the guy if that was the reason and he confirmed that this was so) and I suspect that they are struggling a bit with the lower capacity but I was not pressured in any way to take another flight simply offered the chance so I am not viewing the call with cynicism. Given that EK 29/30 was only due to go to a 380 from a 777 starting this week I am not surprised they have chosen this flight to leave as a 777 but again I was impressed to even get a call and have posted this in light of my earlier post in this thread. Perhaps this is a sign of things to come in customer service? We can only hope.