Originally Posted by
Globaliser
It actually sounds like it was a perfectly well-founded suspicion!
If the underlying fare had been penalty-free as well, then clearly BA would have had no proper reason for charging you, and it should have been an easy process to reclaim what you've had to pay.
But as the underlying fare was one that had a cancellation penalty, then I can see all the points that could be made against you. That's why it might be more of an uphill struggle in this case.
Apologies if I sound obnoxious but I honestly don't understand what you are saying.
I wanted to buy a YYZ-ZRH BA WT+ ticket. I have bought similar tickets before and they are usually $1700 for T class which I know has change penalties.
I go to the BA website and I see a ticket for $2300 in addition to 24,500 miles to u/g to CW. Now if I had to guess, I would say the $2300 ticket
probably has change fees based on past experience. But on the confirmation page it says, under fare rules, that this ticket has no penalties. This, IMHO, is much more 'telling' than my hunch that it probably has change fees. If the change fee was listed, I would have waited to buy the ticket.
Furthermore, the website does not mention that these penalties only apply to the upgrade, it does not mention the fare rules 'of the underlying ticket' nor that these rules might be different than what is listed. It simply says "Fare Rules for your ticket" and then lists rules.
I have now tried BA 3 times on the phone without success and their customer care 'email' form on the website doesn't allow one to submit attachments.