Absolutely loved this hotel. It was my first time in Vietnam and my flight got in late, so I spent a little extra and had the hotel arrange transportation for me. Was greeted at the airport by an extremely friendly hotel staff member who drove my wife and I straight to the hotel from the airport in one of their Benzes. Very comfortable and relaxing, especially given the chaos on HCMC's streets.
We were staying for 3 nights. My wife (Platinum Member) booked the first night using her Chase Card Award. I (Diamond Member) booked the second and third nights and used one of my suite upgrades. Upon check-in, Dat, the FD Manager immediately noticed this and told me that they would upgrade me to the suite at no charge for the first night so that I wouldn't have to change rooms mid-stay. He also told me that Diamond benefits would definitely apply for the entirety of the stay even tho the 1st night's reservation was made under my wife's name. That was a very nice gesture - and I didn't even have to ask! ^
The suite we got consisted of a large living room, decently sized bedroom, walk-in closet and a large bathroom with shower and jacuzzi. The decor is French Colonial. Not really my style, but it was nice, and very comfortable.
The next day we went downstairs for breakfast. We were greeted, by name (couldn't figure out how they knew who I was since I had never seen these staff members before), and were told right-off-the bat that since we were Diamond Members, our breakfast was complimentary and we could order anything off the menu or take the buffet. This was really nice since every other Hyatt I've been to always charges you for the breakfast and the FD takes care of it afterwards. It was really nice to be recognized as a Diamond at the restaurant, and not have to worry about the extra paperwork and deductions at check-out.
Would definitely recommend the Vietnamese items on the breakfast menu. The stir-fried noodles w/crab meat was amazing. So was the Bo Kho (the bread is amazing), and Banh Mi. The Pho was also good too. The watermelon juice was also amazing and refreshing in the South Vietnamese heat (I must've had four plus refills of these things).
On our last morning here, we woke up a little late. In fact, 10 minutes before breakfast was scheduled to end. So we called down to the FD to see if it was too late to make it down to the restaurant. Instead, the FD said, "we'll just send breakfast up to you!" Okay, I've never had that offer before at any other Hyatt. Way to go PH Saigon!
I would rate this hotel 5+ out of 5. The building itself is nice, but really, it's the absolutely AMAZING service that really makes this hotel. I've had great service (as expected) from multiple Park Hyatts, but this one really took the cake.
I am really looking forward to my next visit here.