Originally Posted by
srodr
...One of the highlights of the stay was the room service breakfast that was included as my diamond breakfast. It wasn't mentioned to me at checkin, but I asked since I had read it here and was told yes, that I could order room service and up to $24.55 would be taken off the bill. (
this would include the service charge and taxes, so you really get about $18-19 in menu items, but I went over by a few dollars and it too was removed from my bill at checkout) I was only registered for 1, so I assume if you book for 2 you would get $49.10 in breakfast credit.
The final thing I'll note was the good deal on parking. The website lists it at $17/day, but the hotel actually charges only $7/day which is much less than any other parking in the area ^. I asked the desk clerk about the discrepancy between the website and actual charge and was told that
'Hyatt was still in the process of taking over and was making the hotel raise the parking rate...that they had raised the rate on their website, but hadn't made the hotel implement the new price yet'. This may have only been the desk clerk's opinion, but if true I say
to Hyatt for already chipping away at this hotel's good points.
I had a nice stay last week. I booked two rooms under the AAA Rate of $107 and used two of my 2011 Suite certs to confirm the upgrades to the master suite.
My mom used one of the rooms and checked in a little early. Her room was on the third floor. She was offered a Diamond Ammenity and chose the wine and charcuterie option. The wine was a half-bottle of Coppola chardonnay.
I arrived around 3:30 p.m. and was told my suite wasn't ready (I had asked for a high floor). I hung out in my mom's room until the room was ready. The keys were delivered to us along with three free drink coupons for the inconvenience, which I thought was a nice touch. I took the points for my ammenity.
We were given a master suite on the top (7th) floor and while it was the same room and view as my mom's, being able to see over the top of the parking garage made it quite brighter. A minor problem was the hotel failed to honor our "no down pillow" request so we had to call housekeeping and get foam pillows. One of the bedside lights was also not working so that was reported and fixed the next morning.
We loved the walk-in shower and general comfort of the room. At first, we thought the bed was too soft, but we ended up sleeping very well.
We had some noisy (conversation) neighbors in the adjoining connecting room; I think the hardwood floors in the entryway contribute to it. Anyhow, it didn't impact our sleep and they were gone the next day.
Our breakfast credit for our room was $24.55, even though there were two of us in the room, so it appears the credit is per room and not per person.
We had breakfast in the restuarant twice; the first day was very good service but the second day was slow and they forgot my toast (same server).
Parking remains $7 a day and there was no problems in finding spaces in the huge structure.
Overall, a very nice property and a great value but a little hit and miss with their customer service.