A friend of mine was trying to get some in Edinburgh the other day. He said it was organised chaos and I reminded him this was bmi

. Now that I've seen your post
Raffles a lot of what he has told me makes sense. Madness to say none left then produce an envelope. I know who is managing this at the Hall and they should be ashamed! While there is some whining on Twitter/Facebook it does appear to be warranted if it is being managed like this.
ba_cityflyer I'd very much doubt they can be upgraded as they are non-rev flights probably booking into X and you can't upgrade those. But then, this is bmi!