He later brought up the issues of loyalty and lounge access etc and that is why I am asking him what he wanted, as it appears what he wants may be outside the compensation issues mentioned in his first post.

As far as I know, compensation issues are legislated, whereas customer services issues are something else, although inter-linked somewhat.

In fact, the question appears to have been answered by the OP in a reply to someone's else's post

This brings me back to my earlier post asking for the exchange between the BA staff and him where he felt he was treated rudely. BA staff should be treating passengers with politeness, understanding and empathy. If we had the description of the exchange, then at least as bystanders some of us can say if we should go up in collective outrage at his treatment or if perhaps there are some sense in what had happened, although this is not to say that a customer should ever be made to feel they had been treated rudely.