Originally Posted by
BC300
1. I will be sending an e-mail to the Travelocity Amex team informing them that the step to redeem points (Step 3) no longer appears, and WHAT IS BEING DONE TO FIX IT? I anticipate they will give me a canned response, so I will follow up. If they continue to do so, please do the following:
*Ask for a case number to generated and have it provided* This way you have your complaint documented. If you still do not receive a response, call them, mention the case number, and ASK TO SPEAK TO A MANAGER.
I have had to do this before in the correct amount of points posting. What happens is that a US BASED representative will contact you and has much more authority to take actions.
2. I will also call the Travelocity.com support number and tell them that their affinity credit card is NOT working as it should and they should be in contact with Barclays.
3. I am going to start searching for a U.S. based phone number at Barclays who can help move this issue higher up in priority. The mere fact that we are unable to redeem our points is unacceptable.
This sort of thing would NEVER happen under a major credit card provider like American Express or Chase.
I searched my email files for various numbers I've used to solve random problems with my Travelocity Amex. I've had the card since it was a MasterCard. My issues historically have not been related to the current points problem that everyone seems to be experiencing. Some were mundane like disputing xyz charge. Or, sometimes I asked Barclays to move around my credit lines. I've forgotten which numbers I've used for which, but I'll list them all here. Hopefully, those of us with issues in the thread will find one of these numbers useful. If you have success solving a problem, please post again with the phone number you used and the agent you spoke to, and what specifically you did. I think the first 2 phone numbers are Travelocity people and the next 4 are Barclays people:
1. Frankie F @ Travelocity Consumer Relations. Tel : 866-636-8511 Fax : 800-944-0005 Monday to Friday (8:00am to 7:00pm CST)
2. This is from the travelocity.com site: As a Travelocity VIP you have access to 24/7 reservation assistance by calling our Priority Customer Service Line at 800.482.2422 or email your questions and comments to
[email protected]
3. Number on the back of the card: 866 734 8040
4. Number on the back of the card for international collect (maybe they get better service?) 302 255 8888
5. Possibly the Barclays Executive Offices in the US: 1-866-750-6031.
6. This one I have only labeled as "magic barclays customer service line for the travelocity amex" but I don't know why. It might just be the credit line approvals department: 866-408-4064
Good luck. Please report progress.