Originally Posted by
bluto
Well, after a 2 year run with no problems redeeming my travelocity points, it looks like the site has finally stopped working for me. I have tried various workarounds (some of which have worked for me in the past) like changing browsers, trying flights and then hotels, deleting and re-entering the card, etc. I am not sure why it has stopped working. Even a couple weeks back in my post I noted it was working. Now, when I get to the checkout screen, it no longer recognizes my card as a Travelocity Amex, and so I have no option to redeem my points.
The only good thing about this is that with so many of us in the same boat, they have to fix this eventually.
Don't they?
1. I will be sending an e-mail to the Travelocity Amex team informing them that the step to redeem points (Step 3) no longer appears, and WHAT IS BEING DONE TO FIX IT? I anticipate they will give me a canned response, so I will follow up. If they continue to do so, please do the following:
*Ask for a case number to generated and have it provided* This way you have your complaint documented. If you still do not receive a response, call them, mention the case number, and ASK TO SPEAK TO A MANAGER.
I have had to do this before in the correct amount of points posting. What happens is that a US BASED representative will contact you and has much more authority to take actions.
2. I will also call the Travelocity.com support number and tell them that their affinity credit card is NOT working as it should and they should be in contact with Barclays.
3. I am going to start searching for a U.S. based phone number at Barclays who can help move this issue higher up in priority. The mere fact that we are unable to redeem our points is unacceptable.
This sort of thing would NEVER happen under a major credit card provider like American Express or Chase.