Originally Posted by
Tahoe1966
My spouse and I are both having the same issue of not having our cards recognized on the website. Apparently, one should see a 3rd tab next to the my account and my trips tab saying "My stuff". On the final page, there should be a drop down box with the option to pay with points but nothing appears. Have spoken 4-5 customer service reps at both Barclay's and Travelocity and they are totally clueless. When I insisted on speaking with someone in charge of webste management at Travelocity, I was transferred back to Barclay's. Needless to say, I have wasted hours trying to get this resolved.
I booked a flight on Travelocity the other day and I am 100% positive I paid part of it with points and that the screen even told me I would be getting $400 credit. No credit has posted yet the full cost of the flight did post. In the past when I have went to redeem points, usually the $400 credit would post the same day or the very next day with the actual charge hitting a few days later. This time was totally different. No credit has posted!
I went to check my Travelocity purchase confirmation e-mail and it does NOT reflect the 20,000 point redemption. This is infuriating!! I wasn't expecting to have to pay the full amount of the flight this month.
Today I went to book a separate flight and the redemption option (Step 3), did not even show up this time.
There is something clearly wrong with the Travelocity site. I really wish Barclays and Travelocity would actually talk to each other vs. pushing the calls from one direction to another.
Has anyone managed to get a U.S. based Amex/Barclays call center that has some authority to make changes and solve these problems?!??
**Folks, keep posting your problems and success stories. It is our best shot of trying to get this system fixed. Granted it is sad that the consumers have to do all this work, just to TRY and use the basic functions of a credit card.