What corporate-wage-salve said. How CWS remains ever so sensible and very helpful with all that travelling and the time it must take is really beyond me, but there you go.

I have had a disproportionate number of disruptions in the past, particularly in 2010 - that was a very bad year for my travelling as I had the disruption rate running at around 15% of my flights - just bad luck/timing with volcanic ash, snow chaos, strikes etc. BA was really good about all of them. Some of the trips would have been curtailed but for the fact that they were happy to move the inbound flight despite being non-flexible ticket when the outbound was cancelled or severely delayed etc.

I take the view that CWS takes that 'no compensation or Avios is required or requested', and T8's "that's life". Compared to some airlines' handling of disruptions, BA in my experience does very well. So did Lufthansa - both went beyond the 261/2004, although I had to be proactive in dealing with situations as well - taking some of things in my own hand, like hotel bookings, alternative transport etc, not that I was 'demanding' things - with mass disruptions, just sitting back and watching things unfold doesn't do me much favour.

In fact recently my flight was cancelled, but BA put me on a rival carrier and I managed to reach the destination within about 2 hours of the original schedule. I thought this was really good of them.

As for automatic apology, I haven't received one from any airline ever in literally dozens and dozens of disruptions. The only time I have received automatic communication in relation to a disruption is a notice of cancellation. To be honest, I don't really need an apology. Airlines don't want a delay much as passengers don't. It's extremely expensive and disruptive for them. While it would be nice if they sent out an apology, I don't require it. Likely they have suffered more than I have.