For sure... I'm pretty laid back about such things usually - I guess I just feel slightly hard done by for losing the whole of Saturday... probably wouldn't have minded so much if I'd 'lost' a work day


I've been impressed with BA having really upped my use of the product recently (I switched to a job with a lot of travel at the end of last year) and was happy with the way they handled the duty of care stuff on the ground... This is the first time I've had to deal with BA's CS side of things, and I would have thought an apology would have been straightforward to send out to everyone on the flight.