Originally Posted by
WashParkRam
Yep, I was just granted Summit by them too, sent a nice email with future flights and they granted the exception. I sent a nice thank you note to the ER team.
I agree with Knope. Good for you!
Originally Posted by
knope2001
Good to hear! It's easy to be critical and wonder if they can do anything right sometimes, so it's great to hear when they succeed.
I wish Flyertalk had a "Like" button.