There are a lot of issues with it, mainly due to a lack of functionality. I regularly get error messages when trying to make bookings, when trying to select seats, trying to book meals, etc. It is a real pain, and to me is a real disincentive to actually flying on Singapore Airlines, when there are so many airlines out there, such as QF and CX whose websites work with no problems.

Many people will also point to the format of the website as being an issue. On a related matter I recently sat next to a director of a company who develops websites for airlines, and we discussed the issues with the SQ website. He said that the company that developed the SQ website does not have experience with airline websites (it has experience with travel websites generally) and there was a lack of testing of the functionality of the website before it went live.

I am not an IT expert, I am sure there are others who could give a more IT-concise explanation of the issues with this website. I think that what is most frustrating is that for the customer these issues seem to go on and on. I hope that, behind the scenes, SQ is working to fix the many issues with its website.