Originally Posted by
DeaconFlyer
IBD's themselves may be a bad thing, but if CO's load management leads to more people taking the flight they booked (lower overall denied boarding %), then their IBD strategy may actually be customer friendly.
It depends how you define customer friendly.
If you figure that a VDB is a volunteer and is willfully taking the alternate flight for the compensation, and that is not a customer negative, then the IDB number is the only number to focus on.
Now if you're saying that a VDB experience is inherently a customer negative, then the total DB number is the one to focus on.
I would guess that most VDBs are satisfied with their outcome, otherwise they wouldn't volunteer in the first place.