Originally Posted by
channa
Good point. Though since this is FlyerTalk, not AirlineExecutiveTalk, I'm looking at this from the flyer's or customer's perspective, and in general, I think most customers would agree that IDBs are a bad thing. Smisek and CO can do all the number crunching and set their policies as they see fit.
IBD's themselves may be a bad thing, but if CO's load management leads to more people taking the flight they booked (lower overall denied boarding %), then their IBD strategy may actually be customer friendly.