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Thread: First VDB on CO
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Old Jan 20, 2012 | 1:26 pm
  #19  
Billiken
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20 Years on Site
 
Join Date: May 2002
Location: Moreland Hills (CLE)
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New Policy???

Originally Posted by howto
VDB offers are negotiated with passengers individually, and even when you explicitly ask, they don't match the offer they agreed with another passenger.
This is new.
Previously, all CO volunteers received the same (highest) comp.
However, you had to be at the gate to claim the comp, if it was raised.

I was once sent from a departure gate to a CO Customer Service Center to have them process the VDB voucher/re-route.
While there I heard the GA raise the VDB comp.
I noted it to the service rep and my voucher amount was increased.

I always confirm that if the VDB offer increases I will receive the higher amount.
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