Originally Posted by
redshift27
I am guessing we are blitzing them with phone calls today. I phoned and spoke to an agent who had just recently dealt with a similar call.
- There was evidence that I had clicked through from Avios and should therefore be eligible for the 10x offer
- However, due to a systems glitch which has affected many other applications, the correct linkage has not occurred on their systems
- There is a special resolution team working on resolving the problem
- My case has been added to their worklist
- I should get everything resolved eventually
- I was given a case number to follow up if I heard nothing after a week or so
Hmm, you had better luck (or a better agent) than me. First of all, I got the brush off about calling Avios instead, as bonus credits are nothing to do with Lloyds. When I pushed, she spoke to her manager for about 2 minutes, then came back asking which bonus offer I was referring to (seemed only to be aware of the Lloyds sign up bonus, not the 10x offer we've all grabbed from the Avios website). I then asked her to check with the New Business Department (to find out if my 'click through' was correctly logged) - but unfortunately they were closed. Could she email them my query, I asked? No, because for security reasons they can only deal with card-related matters by phone not email. Even internal email between Lloyds TSB departments? Yes!
All that said, the lady was clearly trying to be helpful, and did provide me with a direct number for the New Business Department (0845 603 7239). Only open M-F, 9-5, so will have to wait until Monday now. Grrrrr....