Originally Posted by
star_world
No, it
is a numbers game. You can't just cry "you're playing a numbers game" that as a defence whenever you don't like that a point you are making is massively diminished by how rarely it occurs. I'm sure those IDBs are very unpleasant to every single person they happen to. And the number of times they occur is
tiny, for all airlines - not just CO.
That's my point. It's a small number for all airlines. The relevance is how small.
Just because it's a small number doesn't mean it's insignificant or should not matter.
Remember the airlines are moving millions of people each month. Even a small percentage has an impact. That's why you look at rates.
When an airline consistently has one of the highest IDB rates in the industry, that is a very likely indicator that something could be improved. And improvement should be a goal for any business.