I am guessing we are blitzing them with phone calls today. I phoned and spoke to an agent who had just recently dealt with a similar call.

• There was evidence that I had clicked through from Avios and should therefore be eligible for the 10x offer
• However, due to a systems glitch which has affected many other applications, the correct linkage has not occurred on their systems
• There is a special resolution team working on resolving the problem
• My case has been added to their worklist
• I should get everything resolved eventually
• I was given a case number to follow up if I heard nothing after a week or so