Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,788
Had a similar ST IT problem when flying AZ. As Gold's we're STE+, but AZ boarding passes had me only as "elite" causing me to be denied access to lounges despite showing my STE+ Gold card. "It's only 'elite' in the system and that's what counts," said the lounge dragon.
ST reads nice marketing on paper, but in practice it's got ways to go.