Originally Posted by
uastarflyer
The new leadership is very arrogant. They will be loathe to walk back any decision they made.
While I agree that Smisek comes off as arrogant, and leaders often set the tone of an organization, they have backtracked. The boarding process is a perfect example where they thought something was not a big deal and they could save the development manpower by not implementing zone boarding. Then they realized it was a big deal, and they changed course.
In addition, while the CO leadership may have been arrogant, I think the merger has been an eye-opener for a lot of things. E+ is a very visible example of that. Not only did CO not do it, but they said many times they don't see how it could work. Now they're doing it and Smisek even said it makes sense before adding in the loyalty factor. That's certainly an attitude shift.
Originally Posted by
sbm12
Sure it does. But it also has the ability to mitigate it better.
It really is more fun if the full truth is used in these discussions.
No need to dice words. I think we all know what the point was. The 757 might have to stop, the 767 won't, given the same conditions.
Originally Posted by
sbm12
And you've come to this conclusion based on what? That they haven't changed policies when a VERY small group of their customers expresses outrage on an internet bulletin board?
We can play the numbers game all day. If we're talking about the AMS/CDG-IAD routes, that's a VERY small group of customers to begin with given the size of the overall operation. So what?