Originally Posted by
sbm12
And you've come to this conclusion based on what? That they haven't changed policies when a VERY small group of their customers expresses outrage on an internet bulletin board?
Can't speak for the other poster, but when management's board advocate responds quickly to oversize baggage charging complaints, but sluggishly to TOD upgrade complaints, and not at all to boarding process and MP program change complaints, then yes, arrogance is an appropriate description.