Originally Posted by
chynacom
I immediately called the eService desk to see what could be done, but I was ridiculed and told off for not having read the terms and conditions and that nothing could be done apart from cancelling and forfeiting the HK$1200.
I know I sound cheeky in saying this, but you managed to call through to an eService desk. Some people don't make it that far:
http://www.flyertalk.com/forum/catha...site-ever.html
Given all that's been said about them, you're really going too far to expect sympathy and special consideration.