Her passport card came back on Tues. January 17, after the MLK holiday, in a separate mailing. In fact, the three parts (passport, passport card, old passport) are all coming in separate mailings, and the original passport hasn't arrived yet.
It may not have helped, but the Post Office person suggested we put in our February travel date. We didn't get my daughter any extra pages (which you still can request) because her passport will renew again in five years, she'll still be under 16.
Wow, that Norway turnaround is fast, here 11 days seems miraculous to me!
daloosh