Originally Posted by
garykung
Sorry to say - I agree with OP this time.
CX has been known recently for rapid declining customer service in a lot of areas.
A lot of FTers in fact are aware of the issue, which in fact motivate me to email the CEO:
http://www.flyertalk.com/forum/17837793-post23.html
then why dont we all email him regarding this very important issue (no sarcasm intended)... i mean most of us must have been affected by this anyway.