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Thread: Cebu Pacific- Death in family , no refunds
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Old Jan 18, 2012 | 12:24 pm
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Originally Posted by BillyBaht
booked a non refundable discounted flight from Bangkok to Clark (MNL) on August 2011. On September1 my sister informs me that my Mother is terminally ill, so I contact CP and advise them that I must cancel the flight and ask for a refund.
Bolding mine.

I am sorry for your loss, but it is the carrier's discression to refund a NON refundable ticket. Contract of Carriage is a complicated and long document that you agreed to when you purchased the ticket, and unless there is a clause that addresses your particular situation the company has no obligation to refund a non refundable ticket.

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