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Thread: Flights were Better than the Lounges
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Old Jan 18, 2012 | 12:13 am
  #6  
RB211
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Posts: 3,198
Yup - it's all about customer service. Some have it, some don't. If they don't they should be retrained or employed elsewhere. BA needs to get that!

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