Originally Posted by
sadiqhassan
But in this case, it is completely EK's fault and, in fact, the TA was not really involved at all. I have changed TA issued tickets with EK multiple times and in this case, IMHO at least, it was clearly the online booking system malfunctioning which could have also happened with an EK issued ticket.
It's a known deficiency in Mercator systems - they don't have their own pricing engine but outsource that functionality to Worldspan's engine. This was allegedly the reason that they didn't institute online changes for so many years, but for whatever reason they have decided to do so now. Guess that API link wasn't as robust as they thought it was after all...