Originally Posted by
ukdoctor
Local TA based in India.My parents decided to go to the local TA(in spite of me telling them loads of times not to do so). There is an Ek office in the city they are based in anyway!!!.
The problem was that I could'nt do the booking for them using my UK credit/debit card as the person booking the itinerary has to travel on the same flight(to prevent credit card fraud) and they are coming to visit me in the UK.
The other option was for me to book on the EK indian website, get a reference number and then my parents
have to go to the Ek office and pay by a card/draft/cash(no cheques!!)
They took the easy way out and called the local TA, who came to the house collected the money and issued tickets at the same rate as the EK website.
They could have done the booking online by themselves using their own bank card details, but knowing mom and dad they probably would have booked a ticket to Timbuktu instead of the UK
A nuisance, but the best thing to do is to schedule and then host a conference call with your parents and the TA and then add EK. Your parents should not say a word unless you specifically ask them to. When people are pointing fingers, the only way to get to the bottom of it is to get everybody -- even virtually -- together.