My spouse and I are both having the same issue of not having our cards recognized on the website. Apparently, one should see a 3rd tab next to the my account and my trips tab saying "My stuff". On the final page, there should be a drop down box with the option to pay with points but nothing appears. Have spoken 4-5 customer service reps at both Barclay's and Travelocity and they are totally clueless. When I insisted on speaking with someone in charge of webste management at Travelocity, I was transferred back to Barclay's. Needless to say, I have wasted hours trying to get this resolved.