Originally Posted by ukdoctor

I was in the same boat last week. My parents got a ticket from a TA(just before the global sale ended). They bought Y tickets and my plan was to upgrade them to J (As per EF there was plenty of availablilty except 1 sector)

I was given the ref number by email.Single ref number for both mom and dad. I logged on to the EKwebsite to upgrade them. I couldnt see my mom's ticket but my dad's ticket was fine.

Contacted EK who said that my moms ticket was issed incorrectly(extra letter in her name, which was then corrected by the TA???). They could see her name in the itinerary but no ticket!!!!. No EK agent in UK and even DXB could do anything with the booking i.e change of date/upgrade etc as it was not in the system properly. They said that the TA had to reissue it. Contacted TA who said that they couldnt do it as the sale had ended and the new fares were almost 50% more

I must have made at least 15 phone calls to the TA /EK etc and at least the ticket is now updated on the system. They have given separate ref numbers for my mom and dad. My mom has to travel with a misspelt surname( single letter in the middle). I was told by the TA that they would put a note and that It should be okay.

This whole process took almost a week.!!!!

I can now only upgrade 1 sector instead of 4 as all the rest are gone. I'm keeping my fingers crossed for last minute upgrades.


Moral of the story for me. TA's might be cheaper than EK but if anything goes wrong then its a lot more difficult to sort things out.