I have a simple YYZ-DXB-KHI flexible ticket (return portion) and wanted to make a simple date change. I tried to do this online and got to the last step where it told me it would send me a credit note for the Rs. 1 difference (less than $0.02). Then when I click "ok" it told me there was an error and to contact EK.

Called EK. Told that they cannot revalidate bookingn because my TA is also changing the booking as we speak. (Nonsense. It was 4am local time and I had not spoken with my TA in weeks.) EK changed the dates but told me I need to call TA and tell them to call EK to revalidate. Relayed information to my TA and TA just called me and said that EK said tickets have been changed by me with EK and they refuse to change or revalidate anything.

Now I am stuck with a ticket with the correct booking dates but the ticket is still issued with my old dates. I am considering visiting the EK ticket office but I don't know if this will do anything and parking is bloody expensive.

The TA seems to honestly be confused also but not as confused as I am. He said he needs a copy of my changed ticket from EK. I don't know what to give him, I changed it on the phone and never received any email.