"Boarding that is an angry, cluttered farce, with no provision for premium cabins. "
Not really B.A.'s fault. If you are in the lounge you are called when premium boarding starts, you do not hear the specific instructions made by the staff for everyone to keep the area clear until their row numbers have been called. Trouble is that everyone congregates around the boarding area and the staff are constantly fending people off. Last time we boarded there was a specific lane for premium passengers, but the hoards were even trying to use that. I love walking past with a little smile the people that the staff have pulled over and made to wait because they tried to jump the queue. They sort of put them in a little lay-by area for all to see. Am I wrong for smirking?