Originally Posted by
Often1
Again - All depends on the fare rules and COC on which OP is silent. Initiating a chargeback attempt (disputing a charge) is totally pointless if you don't have support for your position and the carrier can simply point to the COC. On this, the carriers are extremely good and the people who handle this aren't CS types.
Same thing for those who advocate litigation. Say what you want, but the COC are bullet proof and you can spend a lot of time, effort and money not to win. The dispute here is over approx, $300 (the difference between what OP wants and AA has offered). Someone earning US$150,000, earns $78/hour. That equates to 3.8 hours of such a person's time. Not worth it, especially when the result is virtually pre-determined.
This is why it's sad that companies are allowed to ban class action lawsuits. They can easily take money from a customer and the customer has no ability to regain the money without spending more than what he hopes to recover.
Also, its bad that collection agencies can ding a person's credit report. Credit is the ability to repay loans and debt. Here, you have a legit dispute, that should be handled by the courts. Dinging a person's credit report is extortion. Also, individuals lack the same ability against companies.
If only the playing field was more level.