Originally Posted by
MichaelColey
I get the feeling that they're trying very hard to please with this card.
Originally Posted by
emma dog
^^ for the proactive customer service!
Originally Posted by
Ritz
That's not something you usually hear when someone's describing their interactions with Citi, lol.
FWIW, the level of service I've received with this Citi card is more in line with the level of service I receive with American Express. (Not so with other Citi cards I've had.) I always get an agent in the US with very little (if any) wait and they seem to be more knowledgable and empowered to do much more than a typical agent.