There are a few leading sentences with flight details; but yeah, I can see how it's too long. It's hard to not get dismissed as 'overreacting' without explaining the circumstances, but brief is better; you're right. Next time; thanks.
There were a bunch of UACO staff on the flight as well who saw the conduct and were embarrassed (and even apologized to me) for the service level. A lot of the UA vs CO culture stuff came out in those conversations.
Originally Posted by
mherdeg
Oof, it sounds like you wrote a novel.
The folks at FlyerTalk are not all airline experts, but many of them are airline complaint experts, and their #1 rule is "be brief".
Hope you get some response ... but if you don't, it could hurt to try again with the problems bullet-pointed. A lot of this is not actionable. Or it could be passed off as subjective.
Gosh, I dunno about "culture" or "merger". As to "culture", hmm. There are a whole lot of UA and CO flight attendants. With thousands of potential people to interact with, you're bound to have a bad experience with someone on some carrier occasionally. I have had good and bad crews on lots of American carriers (AA, DL, US, CO, UA, WN, AS, and countless regional carriers). To my mind the differences between crew on the same carrier are just as big than the differences between crew across carriers. (One big demographic difference: VX flight attendants seem to be younger on average than those who work for other carriers).
As to "change after the merger", hmm. If anyone tries to excuse poor service because their parent company just got bought out, they were going to mistreat you anyway, and now they've just found a new excuse. (One exception: you should accept this excuse from any gate agent who is explaining why they are having such a hard time rebooking you.)