Originally Posted by
rizwank
Snips..
Oof, it sounds like you wrote a novel.
The folks at FlyerTalk are not all airline experts, but many of them are airline complaint experts, and their #1 rule is "be brief".
Hope you get some response ... but if you don't, it could hurt to try again with the problems bullet-pointed. A lot of this is not actionable. Or it could be passed off as subjective.
Originally Posted by
rizwank
Let me provide some context. I fly often; and I just made UA Premier Silver, and was looking to earn 1K this year - I made an active choice of UA/CO over AA and Delta; and I'm bothered that the cultural change after the merger might lead to worse service - that I made the wrong decision.
Gosh, I dunno about "culture" or "merger". As to "culture", hmm. There are a whole lot of UA and CO flight attendants. With thousands of potential people to interact with, you're bound to have a bad experience with someone on some carrier occasionally. I have had good and bad crews on lots of American carriers (AA, DL, US, CO, UA, WN, AS, and countless regional carriers). To my mind the differences between crew on the same carrier are just as big than the differences between crew across carriers. (One big demographic difference: VX flight attendants seem to be younger on average than those who work for other carriers).
As to "change after the merger", hmm. If anyone tries to excuse poor service because their parent company just got bought out, they were going to mistreat you anyway, and now they've just found a new excuse. (One exception: you should accept this excuse from any gate agent who is explaining why they are having such a hard time rebooking you.)