Originally Posted by
LarsMB
Quick update - they suggested 4 weeks, so i called them after 5. They say Samsonite has trouble providing the needed spare parts (i.e., the wheels), and I could expect another 2+ weeks of wait.
Not so good; I've got some long haul travel planned soonish (who doesn't around here), and I had bought that case specifically to accompany my wheeled wardrobe :-( Substituting a different bag like I did on the last few trips won't be adequate this time around.
I'm really not impressed with Samsonite's warranty execution here. 7 (realistically, I expect 8+ now) weeks for swapping a set of wheels?
I'm a bit late to this party, but my 55cm cosmolite had a similar problem -- two of the wheels wouldn't swivel properly. I e-mailed Samsonite Europe (in Belgium) explaining that the two back wheels didn't swivel properly anymore (but that the other two were fine) and received a reply asking what address to send the wheels to. A few days later I had a full set of replacement wheels -- including the two front wheels that had no problem.
The actual replacement then took me all of 15 minutes.