FlyerTalk Forums - View Single Post - Just Disappointed: Thought UA/CO would be better

Jan 14, 2012 | 6:58 pm

#13

FireGuy

Join Date: Nov 2011

Location: EWR

Programs: CO Platinum, too many hotel chain and car rental programs to list

Posts: 30

Quote:

Originally Posted by simonsmith

Have just tapped this off: Everyone we have come across today working for Co/UA have been so miserable: and we have really tried to be chatty / nice; honestly!

Check in at MIA was "do it your self" with no help from the Business First Staff: It took an age and was complicated.

No Lounge!!!!!!

The flight was OK to EWR and the food quite good. The crew were surly and very laid back.

Now sat in a dull Continental lounge at gate 90 : Miserable lounge agents; unhelpul and look fed up with their jobs. Not a smile amongst them despite us trying to elicit one. Food: comprises of packet cheese and crackers ; thats it oh and some carrot sticks.

I agree with everything you stated, however I have been to many non-hub airports flying CO where it took forever to check in at an "elite" line, there was no lounge, and the Presidents Clubs at EWR were just as mediocre before the merger as they are now.

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