FlyerTalk Forums - View Single Post - Being lied to - or what else does one call it - by BA? Coupled with appalling service
Thread: Being lied to - or what else does one call it - by BA? Coupled with appalling service
View Single Post
Old Jan 14, 2012 | 6:05 pm
  #32  
itsmeitisss
1M
40 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,831
Originally Posted by DominicB
Third untruth - I ring BA at 7.57pm for a final bit of news. The answering machine tells me they are open until 8pm - but they are not, as it's 7.57 and they have gone home.

At 10.15pm I realise my bag won't be here today.
My wife used to work in a call centre and it's common practise for this announcement to be on the phone lines about 5 minutes before closing if there is a call queue longer than the amount of time left. It doesn't mean they have gone home, it means they are busy and unable to take more calls within the opening times of the call centre. The alternative is leaving you on hold and then your call being dropped, and then you getting the same message when you call back.
itsmeitisss is offline  
Reply