Originally Posted by Landice

I recently called the 1K desk to ask about some upgrade instruments that I had and wanted to use for an upcoming trip. I was calling after hours around 6pm Pacific, but was asked to call back as the MileagePlus office was already closed. So much for "1K 1 Call."

Not that I am complaining, but just thought it was ironic that the one time I do call in, they couldn't resolve my issue.