Originally Posted by
spacev1986
I know where i work, weve had cases of people who just dont like the screening process getting loud and angry. The supervisors call the BDO's and tell them the person is showing unusual behavior. THe BDO's usually can tell in about 2 seconds that the person isnt a threat... Theres a big difference between someone who is pissed off because they are inconvinienced and just dont like screening, and someone who is truley angry to the extent that hes going to inflict harm on others. Most of us who have been around a while, have learned to tell the difference. Others assume that because someone's swearing and yelling, they are automatically a bad guy. No, theyre just pissed.
The behaviors they are looking for arent your everyday guy who is pissed off because he doesnt like to take his shoes off, or someone who is a little nervous because theyve never flown before. There are very specific behaviorial traits that would be an indication that someone is in the mindset of doing physical harm to others. Afterall, if a bad guy is smuggling something in his shoes, the last thing hes going to do is throw a fit over taking his shoes off. Or if he is asked questions, the last thing hes going to do is not answer them at all. Hes going to answer them pretty plainly as if rehearsed. Heck, getting a little annoyed when being asked questions by the guvment IS normal behavior.
(bolding mine) Good points.
It is unprofessional to retaliate against anyone who questions any aspect of the process (such as 'opting out', particularly if the physical limitation is not immediately obvious to the screener, the screener assumes that the pax is lying about the disability and decides to 'teach' him/her a lesson by giving him/her a punitive grope).
It is also unprofessional to lie and exaggerate (it is also wrong for the pax to do this). Not everyone who disagrees or asks a question or tries to volunteer helpful information (like the cancer survivor who was not allowed to provide the card explaining the apparent anomaly in her breasts) - not everyone who does this is really 'yelling and hostile and showing attitude'.